Shipping Policy

Shipping Policy

At Sohowells, we aim to deliver your order as smoothly and efficiently as possible. All estimated shipping and delivery dates are clearly provided on each individual product page, as times may vary depending on the item.

Processing Time
Orders are usually processed within 1–3 working days. During busy periods or promotional events, processing times may be slightly longer.

Delivery Timeframes
Delivery times differ based on the product and availability. Please refer to the specific product page for the most accurate and up-to-date shipping information for that item.

Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing your tracking details. You can use this information to follow your delivery until it arrives.

Multiple Items
If your order contains multiple products, they may be shipped separately depending on stock levels and warehouse location. You will receive tracking details for each shipment where applicable.

Address Information
Please ensure your delivery address is entered correctly at checkout. We cannot take responsibility for delays or lost parcels caused by incomplete or inaccurate address details.

Delivery Issues
If your parcel is delayed, damaged, or has not arrived within the estimated timeframe shown on the product page, please contact us and our support team will be happy to assist.